Sales and Customer Service
Today,
sales success is not a coincidence. In dynamic market circumstances,
customers expect and demand quality not only for products but also in sales
services. In sales, quality is defined by suitable communication and
professional, buyer oriented, understandable counselling. If you are selling
in international surroundings, the buyer also expects you to communicate in
their mother tongue or in English.
You have probably discovered yourself that your “school English”, or the
one you have learned on a general English course, does not prove useful in
sales situations with a buyer. Therefore, it is reasonable and above all, much
more useful and effective to learn sales and communication skills in a foreign
language!
What do you gain with the Sales and Customer Service training?
- You will learn the sales methods and techniques from making contact
with the buyer to closing a sale, giving you better sales results, while
saving you time and energy.
- You will find out the work principles of successful salespersons
and the principles guiding buyers in their decision to purchase. This is
how you gain a decisive advantage of an obtrusive influence on a buyer’s
decision.
- You will learn the positive and proactive approach to sales and
equip yourself with the skills that will help you mastering different,
sometimes difficult situations in sales and in customer service. As a
result, you will be the one to direct and supervise the communication, not
the buyer.
- You will learn the methods and techniques of dealing with complaints
to be able to satisfy and retain an unsatisfied buyer and thus create
conditions for the buyers to be more satisfied in future.
- You will exceed the buyer’s expectations speaking with him in his
or her mother tongue and so significantly enlarge the possibility for
successfully contracted business in future.
To facilitate your
requirements, we perform the sales and customer service training in Slovene,
English, Croatian and Russian.
